1. Overview
ElevoraPrep respects your privacy. This Privacy Policy explains how we collect and use information when you visit our website, create an account, access free or paid materials, contact support, or use our online preparation tools.
2. Information We Collect
- Account information such as name, email address, and password.
- Subscription and access information such as plan type, payment status, and expiry date.
- Support information such as messages you send through the contact form.
- Technical information such as browser type, device type, IP address, and activity logs for security and platform improvement.
3. How We Use Information
- To create and manage your account.
- To provide access to Free, Premium, and Pro materials.
- To process payments and subscription status.
- To send account, payment, password reset, and subscription emails.
- To improve the platform, security, and learning experience.
- To respond to support requests.
4. Payments
Payments may be processed by third-party payment providers such as Stripe. ElevoraPrep does not store full card numbers on its servers. Payment providers handle payment details according to their own security and privacy policies.
5. Cookies and Analytics
We may use cookies or analytics tools to understand website usage, improve user experience, and protect the platform. You can control cookies through your browser settings.
6. Data Sharing
We do not sell personal data. We may share limited information with service providers needed to operate the platform, such as hosting, payment processing, email delivery, security, and analytics providers.
7. Security
We use reasonable technical and organizational measures to protect user data. However, no website or online system can guarantee 100% security.
8. Your Choices
You may contact us to request account support, correction of inaccurate information, or deletion of your account when legally and technically possible.
9. Updates
We may update this Privacy Policy from time to time. The updated version will be posted on this page.